Google Analystics

Wednesday, 22 April 2015

Preaching Quality Effectively

Somebody recently read my blog, Look After the Quality and the Profit Will Take Care of Itself, and commented, "I completely agree, but how do you get the message across?"
You are asking the right question, I replied.


I think that quality people are sometimes their own worst enemies when they focus on the bureaucratic aspect of the Quality Management System and try enforcing it as an end in itself. I used to be irritated by an Engineering manager who told me that what I was asking for was b-s. He would ask, what is the value add? He was right, of course, and today I am grateful for the irritating challenges he repeatedly presented. Can we join the dots between our QMS and the effectiveness, reliability and efficiency of our processes to produce good quality products and services that consistently exceed customer expectations? This, I believe, is the message we need to be getting across because then there should be dots connecting to cost effectiveness or, at least, to a door into the discussion on the relationship between quality and profitability.

At a minimum this requires that our processes be periodically reviewed by stakeholders for waste and for pain points. Is there a better way? Such reviews create opportunities for preaching quality as needing to be effective, reliable and efficient.

Monday, 30 March 2015

Improving, or putting out a fire?

Watch this 9 minute video from The Deming Institute showing Dr. W. Edwards Deming talk about his 14 Points.

Deming: lead your team, don't supervise them, explain don't give orders. Every employee has a customer to satisfy and a supplier whose cooperation is nessary. Train and retrain, yes, but don't limit that to 'work related' stuff; encourage self improvement by elevating people's minds. I love this one: some people seem to think that putting out a fire in a burning building is improving the building. It's not. That's putting out a fire!



Monday, 23 February 2015

English Housing Survey: Does it Mean Anything for Seniors in Ontario?

A report titled, Home solutions to our care crisis, was published in the United Kingdom by the Papworth Trust in November, 2012. The report is the distillation of 640 responses from their English Housing Survey conducted to see how unsuitable housing can affect people's lives. A secondary aim of the survey was to help increase awareness of home adaptations as a solution to the care crisis for the disabled being experienced in the UK.

Home adaptations would include such things as: bathroom conversions, grab rails, kitchen alterations, ramps and level access, widening doorways.

You can read the full report here: Home solutions to our care crisis
http://www.papworthtrust.org.uk/sites/default/files/homesolutionstoourcarecrisis_121113100850.pdf

Noteworthy statistics

One in 4 respondents reported that they could not get around their home safely.
Two in 5 people said that a lack of facilities for the disabled in their home meant they needed help to do everyday things like cooking.
Two thirds of people who had not received a government Disabled Facilities Grant (DFG) had never heard of it.

Here in Ontario, or Canada generally, do we have any reason to think that we would not get responses similar to those in the UK?

Financial benefits of home adaptations

Analysis by the London School of Economics suggests that the annual spend on governmental Disabled Facilities Grants of around £270 million is worth up to £567 million in health and social care savings and quality of life gains. Put differently, every £1 spent on Disabled Facilities Grants is worth over £2 in care savings and quality of life gains.

A study by Bristol University, on behalf of the Office of Disability Issues, found that home adaptations can help prevent or defer entry into residential care. Just 1 year’s delay means a saving up to £26,000 per person, less the cost of the adaptation (which averages £6,000). (Can somebody tell me the cost per person per year for long-term care in Ontario?)

Falls by older people in the UK cost over £1 billion a year. A fractured hip can cost the state an estimated £28,665. Compare this with the cost of installing grab rails, one effective way of reducing risk of falls.

In Wales, the Government has estimated that a programme to help older people remain living independently in their own homes has saved the NHS and social care budgets over £101 million since it was set up 10 years previously.

Home Adaptations: A Cost or an Investment with a Return?

There is a common mindset that presumes any initiative requiring money is a money-grabbing cost to the tax payer that should be fought tooth and nail. It should be evident from the above that judicious implementation of home adaptations is actually an investment that should produce a return in both financial savings and quality of life.

(This report titled, Home solutions to our care crisis, was published in the United Kingdom by the Papworth Trust in November, 2012. Does anyone know of any similar studies conducted anywhere in Canada, especially Ontario?)

Friday, 13 February 2015

Process Diagrams - Turtle, Process Maps, Flowcharts

A process approach is key to good quality management. Taking a process approach is tough if you are not familiar with key concepts and tools associated with processes.

This fun and easy to follow presentation illustrates the key concepts surrounding processes using process maps, workflow flowcharts and turtle diagrams.


Wednesday, 28 January 2015

Corrections, Corrective Actions and Preventive Actions: What is the difference?

Corrections, corrective actions and preventive actions: What is the difference between them? When should you do which?

In under 10 minutes this light-hearted presentation addresses these questions with examples from the auto industry and a long-term care nursing home.