Google Analystics

Friday, 7 December 2018

How can I become an auditor?

How can I become an auditor?

I was asked this question by an environmental engineer who lives and works in a developing country outside of North America and the EU. Here is my response with changes where necessary to preserve anonymity.

Thank you for your query.

I don’t want to over-complicate this and I am not sure how much you already know about auditing. I think it will be safest to proceed as if you do not know much even though, as an environmental engineer, you probably already know quite a lot.

There are 3 types of audit event.

Type 1 (or first party) audits are internal audits conducted by an organisation to assess its own compliance with regulations and conformity to standards.

Wednesday, 7 November 2018

How do you measure effectiveness of actions addressing risks/opportunities in ISO 9001?

I found the following ISO 9001:2015 question posted on LinkedIn:

9.3.2 e) Effectiveness of actions addressing risks/opportunities.

Anyone care to share how you measure and review the effectiveness of these actions?

So here is my short answer to this question: use Key Performance Indicators (KPIs).

Hopefully you have done something like a SWOT analysis in order to meet the requirements for
6.1 Actions to address risks and opportunities.

SWOT Analysis Chart
Then, following on from that, you would also have some kind of strategic plan for maximising or leveraging strengths and opportunities, and mitigating, minimising or forestalling weaknesses and threats identified in your SWOT analysis. Out of that, again, you would have goals and objectives measurable with Key Performance Indicators (KPIs).

SWOT Analysis --> Strateic Plan --> Objectives with KPIs

Friday, 2 November 2018

People Who Never Succeed at Work

9 Types of People Who Never Succeed at Work

An insightful article by Dr. Travis Bradberry, author of the well-known book, Emotional Intelligence 2.0.

In a nutshell, he lists the 9 types as:

The Coward
The Dementor
The Arrogant
The Group-Thinker
The Shortchanged
The Temperamental
The Victim
The Gullible
The Apologizer

Image credit:
Bradberry points out that, with the increasing emphasis on social skills, people who lack them stand out like a zebra in a field of horses.

Click on the link to read the whole article: 9 Types of People Who Never Succeed at Work

Friday, 31 August 2018

6-Sigma DMAIC - What Happens Before Define?

A prerequisite of any successful 6-Sigma DMAIC project is that the project be aligned with the strategic vision, goals and objectives of the organization.

What comes before the 'Define' phase is the selection of the most appropriate project to take the organization along that road.

Project proposals will define the problems at a high level: why is this a problem?

If your organization does not have explicitly formulated goals and objectives aligned with a strategic vision, then you do not have the maturity to run a 6-Sigma project.

Monday, 27 August 2018

The WRONG Reason to Get ISO 9001:2015 Certification

Yes - This is the wrong reason because if this is what is driving your organisation to seek ISO 9001 certification you are in for a rough ride. This is one of the reasons why ISO gets a bad rap from companies: both management and staff.

Thursday, 12 July 2018

How to Reduce Costs

In the words of the master, W. E. Deming:
Image credit:
You cannot decrease costs by focusing on the costs: decreased costs are a by-product of quality and productivity. "Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs." - W. E. Deming

Tuesday, 26 June 2018

Perfect System Design

If you don't like the results, don't blame the people - change the system. As Deming supposedly says (probably quoting Arthur Jones,) "Every system is perfectly designed to get the results it gets."

Monday, 26 February 2018


"We're working proactively to address this as quickly as possible." 

Canadian navy ship spills 30,000 litres of fuel in Strait of Georgia

No, Sir. You cannot address an event proactively after it has happened. That is working REactively and is technically called a CORRECTION.

You can, and should, work proactively to prevent that exact same event recurring on that or any other vessel of the Canadian Navy. Technically, this is known as CORRECTIVE ACTION. If you decide that it was human error (as opposed to sabotage or bloody-mindedness which is deliberate,) then you have to ask, "What was missing in our procedures that allowed this human error to occur?" ...and then change the operational procedures accordingly. That would be the corrective action.

The fault is not with the seaman who screwed up, but with naval command who let that screw-up happen.

If this has never happened in a foreign navy but they, hearing about the Canadian debacle review their operational procedures and make changes to prevent such a thing happening in their navy, that is working proactively and is technically known as PREVENTIVE ACTION.