Google Analystics

Wednesday, 7 November 2018

How do you measure effectiveness of actions addressing risks/opportunities in ISO 9001?

I found the following ISO 9001:2015 question posted on LinkedIn:

9.3.2 e) Effectiveness of actions addressing risks/opportunities.

Anyone care to share how you measure and review the effectiveness of these actions?

So here is my short answer to this question: use Key Performance Indicators (KPIs).

Hopefully you have done something like a SWOT analysis in order to meet the requirements for
6.1 Actions to address risks and opportunities.

SWOT Analysis Chart
Then, following on from that, you would also have some kind of strategic plan for maximising or leveraging strengths and opportunities, and mitigating, minimising or forestalling weaknesses and threats identified in your SWOT analysis. Out of that, again, you would have goals and objectives measurable with Key Performance Indicators (KPIs).

SWOT Analysis --> Strateic Plan --> Objectives with KPIs

Friday, 2 November 2018

People Who Never Succeed at Work

9 Types of People Who Never Succeed at Work

An insightful article by Dr. Travis Bradberry, author of the well-known book, Emotional Intelligence 2.0.

In a nutshell, he lists the 9 types as:

The Coward
The Dementor
The Arrogant
The Group-Thinker
The Shortchanged
The Temperamental
The Victim
The Gullible
The Apologizer

Image credit:
Bradberry points out that, with the increasing emphasis on social skills, people who lack them stand out like a zebra in a field of horses.

Click on the link to read the whole article: 9 Types of People Who Never Succeed at Work