The rest will follow as a by-product!

Many of the best things in life, including in business and professional life, come as by-products of doing the right other things, and doing them rightly. Many activities that we enjoy and take for granted, such as playing with our kids or grand-children, are dependent upon our good health which, in turn, is largely dependent upon a healthy life-style - what we eat, exercise, mental attitudes, emotional IQ. 

Our lives need a 'Life' Quality Management System to support our quality of life and health so that we can do the things we value - and so do businesses and service organizations, whether large or small.

Are any of the following on your wish list?

• I wish I could feel more in control of things
• I wish we could prevent things going wrong unexpectedly so often
• I wish our quality control was better
• I wish we could reduce the number of defects/errors/critical incidents
• I wish that fixed defects did not pop up again
• I wish we did not have to do so much re-work/retooling
• I wish we did not have so many changes 'on the fly'
• I wish our clients or customers would make up their minds
• I wish our clients or customers would do a better job telling us what they want
• I wish we had a better handle on our contracts
• I wish we could reduce the number of complaints
• I wish we had a better history of complaints for clients or customers
• I wish we could improve customer/client/resident satisfaction
• I wish we could produce more useful quality metrics for our departments
• I wish we did not have so many probing and burdensome site visits
• I wish our suppliers were more reliable
• I wish staff morale was better
• I wish staff would stop passing the buck and blaming one another
• I wish we could reduce staff turn-over
• I wish we could reduce staff absenteeism
• I wish it was easier to train new staff consistently
• I wish it was easier to find the latest specifications/requirements
• I wish it was easier to find the most up-to-date documents
• I wish documents were kept updated
• I wish documents were all in one place

If any of the above are on your wish list, a new or improved Quality Management System is probably what you really need. The rest will follow as a by-product!