The Common Weakness in Training.So, what is 'the weakness' of which I speak? It is to focus inordinately on the letter of the requirements of the Standard to the detriment of the spirit behind the Standard and its requirements.
|Road sign: Blind Spot Ahead (Germany)|
On the part of trainers there is the temptation to have a quick introduction looking at the "Process Approach", maybe even looking at the 'benefits' of certification, but begin the 'real' training with the first "shall" clause of ISO 9001:2015, 4.1 Understanding the organisation and its context. Even if there is good coverage of what I call 'the spirit' of the Standard in the training's introduction, it usually gets lost thereafter in the weeds of the requirement from clause 4 onwards.
The Spirit of the Standard.The spirit of the ISO 9001:2015 International Standard is articulated right at the very beginning in Clause 0.1 General
The adoption of a quality management system is a strategic decision for an organization that can help to improve its overall performance and provide a sound basis for sustainable development initiatives.
|Culture eats strategy for breakfast|
I was fortunate to have to work with an engineering manager who frustrated me no end by asking me, "What is the value add…?" of this or that new process or document or quality initiative that I would come to him with. Over time I learnt to appreciate his challenges to me. He forced me to make my quality initiatives as minimally bureaucratic as possible while ensuring that there was, indeed, value added for the company. He would ask, "Who are we doing this for? Are we doing this for the business or for the auditors?" Frustrating at the time, but he inadvertently helped me get past the letter to the spirit of the requirement. Interestingly, if you meet the spirit of the requirement as your priority, it becomes easier to find ways through cooperation to meet the letter of the requirement that are practical and feasible.
Who is Your Quality Manual Written For?
|continually improving performance|