"We’ve probably all seen the extremes – on the one hand perhaps a wall full of mind sapping detail, on the other a series of banal boxes neither helping staff and leaders. So this quote, ‘Everything should be made simple as possible, but no simpler‘ attributed to Albert Einstein, is a useful stimulus in thinking about making process analysis useful, and to help ISO 9001:2015 registration.
"The point of analysing our processes is to ensure we understand how each process works and what we need to do as individuals, leaders and organisations to ensure the process operates efficiently and delivers effectively."
"We have to break each process down into as few simple steps as possible based on our experience of how they work in real life. And we must ensure that we understand their relationships and contribution to the other processes in the overall system in generating outputs for the customer."
Read the full post here: Implementing ISO 9001:2015 – The Process Approach