Whether or not they have any kind of ISO certification, there cannot be many mature organizations with sustained success which have not taken the trouble to identify and document in some manner the external and internal issues relevant to their purpose prior to formulating or reviewing their strategies and objectives. How else can you develop a strategy? The same motivation applies to identifying "interested parties". For such organizations, meeting the requirements of 4.1 and 4.2 will be a piece of cake: they will already have the evidence documented somehow, somewhere - probably in their business plan.
|Issues and Interests|